Frequently Asked Questions
How can I become a member at Runtzshop.com?
Want to signup(19+ only) click here. You’ll have to enter your desired username, email and password.
After signup, you’ll receive an email to confirm ownership of email.
You then login.
How do I contact Customer Service?
You may contact support at firstname.lastname@example.org. Due to increased customer traffic please allow up to 24 hours response time. We are working hard to get your questions answered as soon as possible.
Do you ship Medical Marijuana outside of USA?
Yeah, we ship to all states in the US and sometimes worldwide
How does your points system work?
Earn points while getting your medicine and trade them in for store credits. Every 10,000 points you can trade in to get a $25 store credit. $1=10 points
how does your Refer a Friend program works?
Whenever you refer a friend, you will receive a $20 coupon(minimum purchase of $250) and your friend will receive a $50 off their first order(minimum purchase of $500).
All the product images real?
Yes, we take all product pictures in house and do not apply any type of color enhancement to our products.
What payment methods do you accept?
We accept Stripe as the safe payment method. This an easy method of payment, all you need is your credit details.
We accept CashApp and Zelle as payment methods. This method of payment is for is for US and only.
For our international customers, we accept all forms of bank wire.
We also accept bitcoin, to pay via bitcoin please email us email@example.com for payment instructions.
What happens once my payment has been to you?
Once payment is sent, it may take up to 4 hours for us to receive payment during business hours. Once payment is accepted, we will notify you by email and send you a tracking once the order has been shipped out.
What happens to my order if I don't send you a payment?
Once order is placed, the next step is to send payment to us. We keep the order on hold until payment is received. If there is no payment after 3 days, then the order is cancelled.
Do you issue Refunds or Exchanges?
Due to the nature of our business, we do not issue refunds or exchanges. If you believe that you have a defective product please contact our Customer Service at firstname.lastname@example.org within 48 hours of receiving the product. Please keep all packaging as photos will be required.
Is my package shipped safely and dicreetly?
We inspect and take great care of your product from our warehouse to your door. Your order is discreetly packaged in smell proof packaging.
How long will it take for my package to arrive?
All packages will be shipped with a tracking number.
Local(Denver): 1-2 days
State(Colorado): 2 days
National(United States): up to 6 days
International: up to 12 days
Shipping takes 32-48 hours